Privacy policy

Privacy policy

Last updated: October 26, 2024

This Privacy Policy describes how Oud Renad ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.oudrenad.com ("Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether customers, website visitors, or others whose information we have collected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Updates will be posted on the Site with the revised "Last updated" date. Any further steps required by law will also be taken.

How We Collect and Use Your Personal Information

Over the past 12 months, we have collected personal information about you from various sources. This information enables us to communicate with you, provide or improve our Services, comply with legal obligations, and protect our rights and those of our users.

What Personal Information We Collect

The personal information we collect varies based on your interaction with our Site and Services. "Personal information" refers to data that identifies, describes, or can be associated with you.

Information You Provide Directly

  • Contact details: Name, address, phone number, and email.
  • Order information: Billing and shipping addresses, payment confirmation, email, and phone number.
  • Account information: Username, password, and security questions.
  • Customer support information: Details shared in communications with us.

Certain features may require you to provide information. Declining to do so may limit access to these features.

Information We Collect Automatically

We may automatically collect "Usage Data" about your interactions with the Services using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, IP address, and network connection details.

Information from Third Parties

  • Vendors and partners who support our Site, like Shopify.
  • Payment processors who collect payment information to fulfill your orders.
  • Third-party technologies that automatically collect data, such as pixels, web beacons, and cookies.

How We Use Your Personal Information

  • Providing Services: To process payments, fulfill orders, manage accounts, handle shipping, and facilitate returns.
  • Marketing and Advertising: To send promotional communications and to personalize ads on our Site and other platforms.
  • Security and Fraud Prevention: To detect and prevent potential fraudulent or malicious activity.
  • Customer Support and Service Improvement: To provide support and improve our Services.

Cookies

Our Site uses cookies to improve and optimize Services. For specific details, refer to Shopify's Cookie Policy. Most browsers accept cookies by default, but you may adjust browser settings to block or remove them.

How We Disclose Personal Information

  • With vendors and third-party service providers (e.g., payment processing, customer support).
  • With business and marketing partners for advertising and service provision.
  • With affiliates or within our corporate group as needed.
  • In business transactions like mergers or to comply with legal obligations.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy or security of information on these sites. Please review their policies independently.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information about children.

Security and Retention of Your Information

While we employ security measures, no system is entirely secure. Personal information retention depends on our legal obligations, business needs, and your relationship with us.

Your Rights

Depending on your location, you may have rights to access, delete, or correct your personal data, as well as rights related to data portability and opting out of data sales. These rights can be exercised on our Site or by contacting us.

Complaints

If you have concerns about our data practices, please reach out. If unsatisfied with our response, you may appeal or contact your local data protection authority.

International Users

Your information may be processed outside your country, in accordance with relevant data transfer agreements.

Contact

For questions about our privacy practices or this Privacy Policy, please contact us at support@oudrenad.com or by mail at 288 Gloucester Avenue, Chelmsford, ENG, CM2 9LH, UK.