We have a 30-day return policy*, meaning you have 30 days after receiving your item to request a return. To qualify, items must be in the same condition as received—unworn or unused, with tags, in original packaging, and accompanied by a receipt or proof of purchase.

To start a return, please contact us at support@oudrenad.com. Returns sent without prior approval will not be accepted. The buyer is responsible for return shipping costs.

* Non-refundable items:

• Sale items.
• Discovery set.
• Pure Oud Oil.

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Returns Information

At Oud Renad, we offer refunds or exchanges on sealed items within 30 days of purchase, with some exceptions:

• Promotional or discounted items
• Sale items and gift cards
• Limited edition items

To arrange a return, refund, or replacement, please contact us at support@oudrenad.com and include:

• Name
• Email Address
• Order Number
• Reason for Return

Send items to:

Arabian Musk London
288 Gloucester Avenue
Chelmsford, Essex
CM2 9LH, UK

We recommend obtaining proof of postage, as we cannot reimburse postage costs for returns.

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Refunds

We’ll notify you once we receive and inspect your return. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for bank processing. If more than 15 business days have passed since your refund was approved, please contact us at support@oudrenad.com

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Refund Information

Refunds will be issued to the original payment method based on the order price at the time of purchase.

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Damages and Issues

Please inspect your order upon reception and contact us immediately at support@oudrenad.com if the item is defective, damaged, or incorrect, so we can resolve the issue.